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CUSTOMER SERVICE

FREQUENTLY ASKED QUESTIONS

Shopping at mickmargo.com

Item Availability
Sizing Information
What credit cards do you accept?
How can I track my order?
How can I change my order?

Registering an Account with mickmargo.com

Why do I need to register?
How do I register?
How do I make changes to my account profile?
What if I forget my password?
How do I change my password?

Gift Related Services

How do I purchase a gift card?
How do I redeem my gift card?
Can I use my gift card in the store?
When will my gift card expire?
What gift wrap/box services do you offer?

Loyalties

How do I sign up for the Mick Margo
rewards program?
What are some examples of the rewards that you offer in your Loyalties program?
How do I see what rewards I’ve earned?

Contact Customer Service

Shopping at mickmargo.com

Item Availability

We try hard to make sure that we have correct stock of the items listed on our site, however we occasionally sell out of certain products unexpectedly before being able to update our online inventory. If we are out of stock on an item that you've ordered, we will notify you right away via email. Any changes will be reflected in your order total as well as your shipping confirmation.

Sizing Information

You may refer to the Size Conversion Chart and Editor’s Notes on each product page when trying to determine the appropriate size to order for yourself. Sizing and cut will vary between brands so please use the chart as a general guide and always read the editors notes thoroughly. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.

Which credit cards do you accept?

Mickmargo.com accepts Visa, Master Card, American Express, and Discover cards.

How can I track my order?

You will receive an email order confirmation once your order has been successfully sent. In addition, a shipping confirmation e-mail will be sent once your order has been shipped which will include the tracking number for your package. You may check the status of your order at anytime by visiting your My Account page. Once you login to your account using your email address and password, click on My Orders to view past orders and current orders that you have placed. From here you can track all of your orders placed on mickmargo.com.

How can I change my order?

Unfortunately, once an order has been placed we are unable to make any modifications to the order including cancellations.

Registering an Account with mickmargo.com

Why do I need to register?

By registering with mickmargo.com, you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created. Only you will have access to this information. If you are signed up on our email list, this does not mean you are registered.

How do I register?

Simply click on Sign Up/Sign In and you will be provided with a direct link that will walk you through the process. You do not need to register with us in order to place and order, you may checkout as a guest. If you already have items in your cart and
are ready to complete your order, simply click on “checkout”. This will automatically direct you to our register page.

How do I make changes to My Account Profile?

Sign into your account, and click My Profile where you can change such things as

How do I change my password?

Once you login into your account, you may change your password by cliking on My Profile where you can change password in one quick step.

Gift Related Services

How do I purchase a gift card?

Gift cards and gift certificates available for purchase online. We offer gift cards in predetermind dollar amount as featured on our site. You may add this item to your cart and proceed to checkout for purchase. Shop Gift Cards now.

How do I redeem my gift card?

To make a purchase using your gift card or gift certificate you must first register on our site.(See How do I register?) At the checkout screen you will be able to enter your gift catd number in the field "Gift Card/Coupon Code". This will deduct the full amount of the gift card from your order total. If your gift card is more than the total purchase, the total purchase amount will be deducted from your gift card, and you will be able to use the remaining amount for future purchases.

What gift wrap/box services do you offer?

Mickmargo.com will gift wrap your order providing you select this option at the time of purchase. Our gift wrap service includes a structured gift box and the item(s) wrapped in tissue inside the box. You are asked at checkout to include a gift message if you desire. This message is printed on a gift card, and included within the gift box. The recipient will receive a blank invoice as a form of a gift receipt in the event that they would like to return or exchange the item(s).

Can I use my gift card in the store?

Yes, you may use the gift card online or in the store at any time.

When will my gift card expire?

Your gift card will be good for an entire year from the date of receipt.

Loyalties

How do I sign up for the Mick Margo rewards program?

By creating an account with mickmargo.com you are automatically enrolled in our loyalties program. This means that every time you shop on mickmargo.com you will earn rewards that you can apply toward future purchases on the site.

What are some examples of the rewards that you offer in your Loyalties program?

Beyond amazing rewards just for shopping, when you create an account we will give you 10% off of your ?rst purchase. Also, when you an invite a friend to register to the site and they do indeed register, you will receive a $25 Gift Card for use anytime online or in our shop.

How do I see what rewards I’ve earned?

You must sign into your account to view and manage the rewards that you have earned. Once you are logged in, go to My Account then click on My Loyalties where you can view your earned rewards along with the opportunity to go ahead and redeem those rewards.

Contact Customer Service

You can contact customer service by phone at 212.463.0515 daily from 12pm-6pm (EST) or via email at inquiries@mickmargo.com.